Frequently asked questions

Add the items you need to your cart, pick a delivery address from your address book (or add a new one) and submit. You will get an e-mail confirmation right away and further e-mails at every status change.

Please place orders at least two weeks before your scheduled event. This allows us to guarantee timely delivery and the highest quality of service.

Every order is approved by an authorised Evident approver. The logistics team also prepares an estimated shipping cost for each order; approvers can accept an order right away or wait for the estimate. If you have approval rights yourself, you accept or reject your own order once the shipping estimate is ready.

You are informed about every status change by e-mail. As soon as a parcel is dispatched you get its tracking number and link; multi-parcel shipments have a separate link for every box. The same information is always visible on the order page in your account.

Open the Returns tab in your account. Select the returnable items you are sending back (limits are counted across all your orders), add any older materials you still hold outside the shop, and describe each box with its weight and dimensions in centimetres. We arrange the courier and e-mail you the pickup details, usually with a waybill or labels to print.

Yes. In the Returns tab use the section “Other items” and simply write what you are returning and in what quantity. The pickup works the same way.

No. All shipping and return costs are fully covered by our company. The prices shown in the catalog and the shipping estimates are informational values only.

Every order has a chat. Write your message there; the team receives an e-mail immediately and you are notified when they reply.