Privacy policy

This policy describes what personal data the Evident Event Shop processes and why. The platform is an internal ordering tool for Evident event materials; it is not open to the public and accounts are created by the administrator.

What data we store

• Account data: name, e-mail address, company, country, phone number and an encrypted password hash. Provided when your account is created and editable on request.
• Address book: delivery and pickup addresses you save (company, contact person, address, phone number, optional VAT/EORI number).
• Orders and returns: the items you order or return, delivery addresses, statuses, tracking numbers, box weights and dimensions, and any notes you add.
• Order chat: messages exchanged with the logistics team on your orders.
• E-mail log: a copy of the notifications the system sent you, kept for support purposes.

What we use it for

Only to run the ordering and return process: approving and fulfilling orders, booking couriers, sending status notifications, and answering your messages. We do not use your data for marketing and we do not sell or share it with third parties beyond the services listed below.

Who we share data with

• Carriers (e.g. DHL, UPS): name, delivery or pickup address and phone number, so parcels can be delivered and collected.
• Parcel tracking service (17TRACK): tracking numbers only, to follow shipments automatically. No personal data is sent.
• Hosting: the application and database run on servers located in the European Union (Hetzner, Germany).

Cookies

The shop uses a single essential cookie that keeps you signed in. No analytics, advertising or third-party cookies are used. Details are in the cookie policy.

How long we keep data

Order, return and chat history is kept for the lifetime of the platform, because it documents where the company's marketing assets are. Account data is kept while your account is active; deactivated accounts keep only the data needed to make sense of past orders.

Your rights

You can ask for a copy of the personal data we hold about you, ask us to correct it, or ask for your account to be deactivated or erased (except data we must keep for administrative, legal or security purposes). Contact the shop administrator or write to the logistics team through any order chat.

Password resets

Password set-up and reset links are sent by e-mail and expire automatically. If you request a reset, only you receive the link; we never send passwords in plain text.