Evident
Legal

Terms of use

Welcome to the Evident Event Shop. This platform is designed to streamline the distribution of marketing materials for trade fairs and events across Europe. By using this shop, you agree to follow the guidelines below to ensure smooth logistics for the entire team.

1. Access and accounts

  • Account creation: user accounts are created and managed centrally by the Administrator. You do not need to register manually.
  • Usage: your account is personal and linked to your role within Evident. Please keep your shipping and contact details up to date in your address book.

2. Ordering process

  • Lead time: all orders must be placed at least 14 days prior to the event date to allow for processing and shipping.
  • Availability: items are available on a first-come, first-served basis. The shop shows real-time stock levels; there is no priority reservation system.
  • Approval: every order requires approval by an authorised Evident approver. The logistics team prepares an estimated shipping cost for each submitted order; approvers may accept an order right away or wait for the estimate. Orders placed by approvers themselves are accepted or rejected by them once the estimate is ready.
  • Confirmation: you receive an e-mail confirmation when the order is placed and at every status change (approval, shipping with tracking links, delivery).

3. Material types

Items in the shop are categorised into two types:

  • Non-returnable (consumables): giveaways, brochures and gadgets. These do not need to be sent back.
  • Returnable (assets): roll-ups, banners, tablecloths and similar equipment. After your event, request their collection in the Returns tab of your account.

4. Shipping and costs

  • All-inclusive: shipping costs to the event and return logistics are covered by the parent company. The estimated shipping cost shown during approval is informational.
  • Delivery: please ensure that the venue or on-site contact is ready to receive the shipment at the scheduled time.

5. Returns policy (returnable assets)

  • How to return: open the Returns tab, select the items you are sending back (limits are counted across all your orders), list any older materials you hold outside the shop system, and describe each box with its weight and dimensions in centimetres.
  • Pickup: the logistics team arranges the courier and sends you pickup instructions, often with a waybill or labels to print. Please follow them and hand the parcels to the driver.
  • Packaging: please reuse the original transport cases or boxes to ensure the safety of the equipment during the return journey.

6. Care and damages

  • Responsibility: while we understand that wear and tear happen during busy events, we ask that you treat all marketing assets with care.
  • Reporting: if an item arrives damaged or is broken during the event, please report it to us as soon as possible through the order chat.
  • No-charge policy: there are no financial penalties for the ordering party for accidental damage or loss. Reporting issues simply helps us repair or replace items for the next colleague.

7. Support

If you have any questions regarding your order, stock availability or special requests, please use the chat on the relevant order; the logistics team is notified by e-mail and replies there.